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Frequently Asked Questions
1. Q. I had a false alarm…what
should I do?
A. Nothing. Wait for the monitoring station to contact you. If you entered your disarm code within 30 seconds you may not receive a call from the monitoring station and the authorities will not be dispatched. This is NOT the case when a panic button, smoke detector, or heat detector is activated. In case one of these sensors is activated, wait for the monitoring station to contact you on your telephone.
2. Q. My keychain remote
stopped working…what should I do?
A. The first thing you should do is clean your keychain remote. Remove the back panel with a Phillips head screwdriver and remove any dust or debris from the contact points. If your keychain remote is still not working properly, you may need to change the battery. Batteries for your keychain remote can be purchased at Radio Shack.
3. Q. Why is my system status
light button red?
A. This is your security system’s way of communicating with you. In the event of an alarm, low battery warning, an open zone, or sensor failure, the system status button will be red. If you have an open zone (a protected door or window) open, the system status button will be red – once you close the zone the system status button will turn off. If you have a false alarm, low battery, or sensor failure, press the system status button and it will tell you (in plain English) what the problem is and what zone it corresponds to. An example of what your system will say is: Time is (the current time), Zone 1 Front Door Alarm.
4. Q. How do I reset my
System Status Button?
A. Press the system status button. Press the disarm button. This will clear any messages from the system and the red light will go off. For low battery warnings, please replace the sensor batteries (the Simon II and Simon III sensors usually use AA or AAA batteries) before trying to reset the system status button.
5. Q. I need to update
my billing information, who do I contact?
A. Contact the company that bills your account as soon as possible.
6. Q. I need to update my
contact information, who do I contact?
A. Contact the company that bills your account.
7. Q. The power was out
and now my system is beeping…
A. This is your system’s way of telling you that the AC power is out and it is using the backup battery. If you press the chime button the beeps will stop for four hours. This will continue when the power is restored until the system backup battery is recharged (the battery will recharge itself once power is restored).
8. Q. I am moving,
what should I do?
A. We have several options for customers that may move. Please contact us directly for these options.
9. Q. The system talks whenever
I open a door or window. How do I make it stop?
A. This is the door chime feature. When this feature is turned on, the button will be red. To turn this feature off simply press the chime button, the red light will turn off, indicating the feature is no longer on.
10. Q. We are going to be
remodeling our home. Do we need to contact WEBCO?
A. YES. WEBCO will explain all steps you will need to take if any part of the system is located near the area being remodeled. You may need to place your account on test during this time, or disable your system, or you may need to do absolutely nothing. It is best to call to avoid possible false alarms and system failure during this time.
11. Q. Do I need a
permit for my security system?
A. Denver County residents and Colorado Springs residents are the only areas in Colorado that currently need a permit for the police department to respond to a monitored security system. The original permit is created by the installing company, and paid for by the customer. Denver County permits cost $25.00 and renew annually (the City and County of Denver will send the customer a renewal notice). Colorado Springs charges a one-time fee of $12.00 for their permit requirements.
12. Q. I’m installing
a DSL line, do I need to have a filter installed on my security system?
A. In most cases the answer is no. The Simon security products we install have DSL filters built in. On occasion a customer has still experienced some difficulty with their phone line (this is rare); if that is the case, you can purchase a filter at your local Radio Shack.
For other information concerning your Simon III Security System, please open the Simon III user manual.
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